Apple’s new internal iPhone battery repair policy [Updated]

Two days ago, we reported on the news that Apple recently started performing repairs on iPhones with third-party batteries. Now we take a look at the official repair guide that shows how Apple will handle repairs with non-original batteries.

The new repair document stated that customers using third-party batteries in Apple devices may still be eligible for warranty service. However, if the non-original battery has caused a problem or damages the device, customers will have to pay the out of warranty cost for a repair or replacement of the device.

But in the case that Apple determines the third-party battery hasn’t caused the issue or damage the device and customer is looking to have resolved, the non-Apple part shouldn’t change the service and warranty eligibility.

Notably, non-Apple parts are defined as third-party batteries. This is helpful for customers who unknowingly purchased a non-Apple battery. The document also described that if an iPhone or other Apple device has a third-party enclosure, logic board, microphone, Lightning port, volume buttons, TrueDepth camera system, and more than the repairs will be denied.

Also Read: Company selling refurb iPhones in custom colors without the usual steep premium

Another detail is that if the repair attempt for a device with a third-party battery fails, customers will have to pay for the repair out of warranty cost.

Back in 2017, Apple opened up repairs for iPhones with third-party displays. Apple’s move to include third-party batteries in its repair process will surely be welcomed by customers and groups like iFixit.

However, as mentioned in the last post, some have safety concerns about servicing devices with third-party batteries. The French Confederation of Democratic Labour issued a statement on twitter two days ago criticizing that Apple made the move without consulting with French authorities.

What do you think about it? Is this a consumer-friendly and smart move by the company? Or does it complicate the repair process and pose safety risks for the technicians? Share your thoughts in the comments below!