Amazon Employees Had Access To Sensitive User Data Through Alexa


Just about a week ago there was the exasperating news that almost 1,000 Amazon employees tune in to and assess a large number of Alexa recordings of the smart speaker consistently. In any case, as another report shows, substantially more sensitive data appear to have been released.

amazon Alexa As Bloomberg now reports, Amazon employees not just had approached to voice recordings linked to the device’s account number, first name, and serial number, they additionally had access to the device’s serial number. The similar team could also get the users’ location information in the form of longitude and latitude.

This permitted the customer’s place of residence to be discovered out in less than a minute on a quick Google Maps seek. As indicated by the two people who gave the information, as of not long ago the vast people in the investigation team could get the data.


This is especially frightening, like Amazon as of late expressed in an announcement about a week ago’s that the team members had no immediate access to such information and accordingly no means to recognized the people whose voice recordings they were investigating for speech recognition training.

In a statement from Amazon about the present incident it says now:

“Access to the internal device is strictly controlled and just conceded to a limited number of workers who need these instruments to prepare and improve the service by handling an extremely little amount of communications. Our policies strictly deny employee access to or use of customer information for some other reason, and we have a zero resilience policy for abuse of our systems. We regularly audit employee access to internal devices and limit access to whatever point and wherever possible.

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“Location data is among the most sensitive personal user information,” says Lindsey Barrett, associate attorney, and speaker at the Georgetown Law Communications and Technology Clinic. Here it should be recollected: “Whenever somebody knows where you are, this implies that the info could go to somebody who can discover you if you don’t want to be found.”

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Up until now, there is no proof that employees have been playing games with this information. However, Amazon perceives the worries that the information was so transparently accessible, and has essentially limited the data accessible to employees.

Do you think that information about your own location is a sensitive topic? After the events, would you still get an Amazon Echo?


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